Vista integrates a unique portfolio of companies offering asset-free services to cover all key aspects of business aviation: guaranteed and On Demand global flight coverage; aircraft leasing and finance; and cutting-edge aviation technology.

This role will be based in our London office reporting to the Head of AR (International). The Credit Manager will manage the Credit Control and Cash Application teams in their daily functions, operating efficiently and in line with KPI’s and supporting the teams to new business needs. The team currently consists of 8 people across 3 global offices, with scope and opportunity to affect change to deliver further efficiency and effectiveness.

You will lead and be responsible for the processes of successful and timely collection and allocation of amounts from Vista customers.  Ensuring the departmental completion of all related tasks such as sending payment requests, analysing balances due, and escalating issues relating to potential bad debts.  Liaising with clients and following up on actions taken by the team and other departments on disputed balances and litigation. 

PEOPLE

• Responsible for the designated Collections and Cash Application teams, ensuring they are capable of effectively delivering on required tasks and KPI’s and promoting operational excellence. 
• Managing the allocation of tasks to team members as necessary to maximise the efficiency and effectiveness of the team. Ensuring accuracy, timeliness, professionalism and driving departmental improvements.
• Support, encourage and improve team performance including talent acquisition and retention, training and 1:1 reviews; identifying and encouraging career development, enrichment and enhancement opportunities.
• Be primary point of contact for Collections group with our Sales team members and business leadership.  Collaborate to reduce complexity and friction with our customers, build a good understanding on key clients and constantly review them with the teams to ensure clients are happy with the service from Finance.
• Identify opportunities for effective delegation and upskilling; validating recruitment needs of the department in conjunction with Finance management team.

TECH

• Partner with the Quality and Strategy manager and Finance management reviewing business processes and suggesting technical improvements where necessary to continuously strive for improved efficiency throughout the organisation.
• Leverage existing technology and use of business insights, seeking opportunity for automation, and collections reporting function improvements.
• Significant collaboration and support, in conjunction with relevant Vista departments to drive the Finance ERP and Collections module projects.
• Create operational efficiencies for the Collections function to facilitate enhanced engagement.

PROCESS

• Review and monitor current and changing collections processes with an eye to constant improvement.  Collaborate with Quality and Strategy manager and Finance management ensuring consistency of service delivery globally.
• Collaborate with all relevant Vista managers, presenting proposals for change when necessary, limiting future financial risk to the business. Closely monitoring domestic/international market changes to highlight risk.
• Communicate effectively with internal senior managers to resolve and overcome challenges to promote positive perception of International Credit Control team.
• Being the ‘go-to person’ for all the team members by ensuring your up-to-date knowledge of company’s business model, systems, policies and procedures, rules, and relevant regulations.
• Responsible for all departmental reporting requirements, assisting as required the Head of AR (International) and other Vista finance senior leadership, preparing reports on matters relevant to the respective functions as necessary.

• Minimum 5 years’ experience leading and managing Collections or Accounts Receivable teams, including remote workers.
• Prior experience with luxury brand or exposure to HNWI clients highly beneficial and preferred.
• Demonstrate strong leadership qualities to motivate and guide your team towards achieving the company goals, promoting and installing required levels of urgency in your team.
• You enjoy working in a highly pressured, dynamic, entrepreneurial environment, keen to engage as required by a growing business.
• Demonstrate advanced Excel and strong analytical skills, with the ability to provide client focused analysis and commentary, alongside strategic application of findings.
• Excellent verbal and written communications skills – including cross functional collaboration.
• Prior experience with SAP accounting software is highly beneficial.