The Accounts Receivable (AR) Team Leader plays a dual role, combining responsibility for managing their own portfolio of accounts with day-to-day leadership of a team covering both Billing and Credit Control activities. Acting as the first point of escalation, the AR Team Leader ensures invoices and statements are accurate, cash is collected on time, and customer queries are resolved efficiently. This role provides daily oversight, workload allocation, and quality control while working closely with the AR Manager to drive service excellence, accuracy, and compliance across the function.

Team Leadership & Oversight

• Supervise a group of AR Specialists (Billing and Credit Control), allocating daily workloads to ensure deadlines and service levels are met.
• Act as the first point of escalation for billing or credit queries, providing guidance and solutions.
• Coach, mentor, and support team members, ensuring consistent standards and accuracy.
• Assist and support in conducting candidate interviews and support on selection with the hiring manager.
• Review and quality-check selected outputs (invoices, statements, reconciliations, collection notes) to maintain high levels of accuracy.
• Provide input on team KPIs and highlight performance risks to the AR Manager.

Billing & Accuracy

• Oversee preparation of accurate invoices and monthly flight statements in line with contractual terms.
• Ensure contract balances (cash and hours flown) are correctly reconciled with invoices, receipts, and flight activity.
• Support the resolution of billing queries, working with Sales, Operations, and Legal as required.
• Collaborate with Sales to review and approve any non-standard or manual invoices before dispatch.

Collections & Credit Control

• Monitor assigned customer accounts, ensuring timely collection of outstanding balances.
• Negotiate and agree repayment plans with customers in default, escalating to AR Manager or Legal when required.
• Proactively manage overdue accounts, escalating potential risks.
• Attend client meetings where needed to support financial discussions.

Collaboration & Reporting

• Partner with Billing, Sales, Operations, Treasury, and Legal to resolve issues and support customer satisfaction.
• Support the AR Manager in preparing reports on team performance, collections, billing accuracy, and cash flow.
• Contribute to month-end close activities and support internal/external audits.

Compliance & Continuous Improvement

• Ensure adherence to company credit policies, billing procedures, Sarbanes-Oxley, AML, and Sanctions requirements.
• Identify opportunities to streamline AR processes across Billing and Credit Control.
• Support implementation of new systems, tools, or processes, and champion adoption within the team.

• Strong experience in Accounts Receivable, Billing, and/or Credit Control.
• Prior experience in coaching, mentoring, or supervising a small team.
• Excellent interpersonal and communication skills, with the ability to manage client and internal stakeholder relationships.
• Strong analytical and problem-solving abilities, with attention to detail.
• Proficiency in Microsoft Excel and ERP/finance systems; SAP/GlobalView experience desirable.
• Knowledge of compliance requirements (SOX, AML, Sanctions) preferred.