VistaJet, the world’s leading global business aviation company, is committed to doing everything possible to ensure our passengers’ expectations are met or surpassed.

From scheduling a flight, every detail is covered, from a particular bottle of wine or catering from a preferred restaurant to a particular magazine or a chauffeur service to the airport.

Our Client Services team is the first point of contact within the business for all our customers; dealing with all aspects of their travel experience as well as liaising with other departments to ensure excellent customer service.

• Full ownership and maintenance of the Duty Roster for Client Services having over 220 team members
• Maintain overview of team coverage, requesting overtime, changing shifts where needed to support Global Coverage
• Assignment of cover for unmanned teams when required
• Consolidate reports for Payroll and HR
• Maintain the Client Services internal website and knowledgebase
• Maintain data and processes through Smartsheet’s
• Organise and schedule team meetings and coordinate daily team calls
• Other General Administrations duties as may be assigned from time to time

• Strong interpersonal skills and adaptability 
• Strong written and verbal communication skills
• Good organization, time management and scheduling skills
• Strong working knowledge of office management software and collaboration tools
• Strong analytical skills and attention to detail
• Experience of Excel, Smartsheet, RotaCloud would be desirable
• Experience in an HR/payroll environment would be advantageous, but not essential.

• Organised and meticulous in the performance of duties.