The IT Support Analyst is responsible for Level 1 & 2 IT support offered to our users from all Vista Global Offices. Seen as the face of IT, you will be carrying out IT Support tasks both remotely and via desk-side support. The goal is to provide an efficient and reliable IT Service by utilizing ITIL Principles and aligning them to Vista Global fast pace and growing IT environment.

Vista is the world’s leading global business aviation company, providing worldwide business flight services through its network of subsidiaries and a team of over 4,000 experts. A global group headquartered in Dubai, Vista integrates a unique portfolio of companies to offer asset-free services that cover all key aspects of business aviation, including guaranteed and on-demand global flight coverage, subscription and membership solutions, and trading and management services.  

A career at Vista means stepping into an environment where you’re trusted with real autonomy and responsibility from day one. Whether you're keeping our aircraft airworthy, flying our clients across the globe, or working in one of our corporate teams, you’ll move fast, deliver impact quickly, and grow through hands‑on learning and close collaboration within a supportive global community. 

You will work closely with our internal IT teams; Application Support Analysts and IT

Infrastructure Specialists.

You will be responsible for using and contributing to IT Support operational procedures and process, reporting to the Global IT Support Manager, under supervision of an IT Support Team Lead.

• Responsible for Level 1 & Level 2 IT Infrastructure and Applications; some project tasks.
• Ad hoc Infrastructure task (Datacentre and Comms Room Racking.
• Participate in Team Meetings and Communication.
• IT Ticket Logging.
• Keep track of status of the ordered equipment & supplies using inventory management tool.
• Support of other IT Functions such as Application Support and Infrastructure Teams.
• Identify improvements to IT documentation, processes/procedures, and tickets.
• Logical thinker and able to prioritize workload and urgency.
• Strong Customer Service Ethic.

• Bachelor’s degree in computer science, computer and electrical engineering, or equivalent technical experience.
• Windows Server technologies.
• Basic networking skills.
• Experience with Ticketing Systems
• Knowledge of Desktop OS and applications (Windows, MAC, Linux).
• Active Directory Administration.
• Experience with O365 products.
• Internet Browser support (All popular browsers, Firefox, Chrome, Edge etc).
• Issuing and handling user hardware (Windows PCs and laptops, Macs and mobile devices).
• Willing to learn and support in-house technologies; bespoke applications.
• Working within a structured support environment with request logging software.
• Able to follow processes and procedures.