The IT Support Engineer is responsible for Level 1 & 2 IT support offered to our users from all Vista Global Offices. Seen as the face of IT, you will be carrying out IT Support tasks both remotely and via desk-side support. The goal is to provide an efficient and reliable IT Service by utilizing ITIL Principles and aligning them to Vista Global fast pace and growing IT environment.   You will work closely with our internal IT teams; Application Support Analysts and IT Infrastructure Specialists.

We are seeking a dedicated and detail-oriented Governance, Risk and Compliance (GRC) Analyst to join our team. In this role, you will need to ensure that we meet regulatory obligations, align with frameworks and security standards, and manage and maintain IT risk across the organization and supply chain. You will collaborate with cross-functional teams within the organization as well work closely with external vendors, auditors and clients to embed GRC practices, maintain security controls and reassure adherence to frameworks and policies.

The Support Analyst is a critical role responsible for providing Level 1 and Level 2 support across all company locations. This role demands a thorough understanding of technical systems and end-user support to ensure the continuous operation and functionality of our proprietary applications. The ideal candidate will collaborate actively with IT Technicians, DevOps/SysOps, Software Developers, IT Infrastructure Specialists, product managers, and IT Management. Key responsibilities include optimizing support procedures, maintaining knowledge base articles, and reporting to the Senior Manager – Global Application Support, under the guidance...